Terms and conditions
TERMS AND CONDITIONS
Last updated: August 2026
1. General
These terms and conditions apply to all orders, requests, and commissions at Studio Anne Laura. By placing an order or agreeing to a commission, the client agrees to these terms.
Business details:
Studio Anne Laura
Email address: studio.annelauradijkshoorn@gmail.com
2. Custom paintings
A custom painting is designed and created specifically for the client. The desired size, colors, style, and mood board, among other things, are discussed in advance.
The commission becomes final after the client has approved the mood board and the 25% deposit has been received. The remaining amount must be paid before shipment or delivery.
The deposit is non-refundable in the event of cancellation, as the design, mood board, preparation, and any purchased materials were specifically created or acquired for the client.
The stated turnaround time is an indication. The precise delivery time depends on the size, drying time, complexity, and availability of materials. A minor delay does not automatically entitle the client to compensation or cancellation.
3. Personalized line art
Personalized line art is created based on photos, names, text, and other personal wishes provided by the client.
The client is responsible for providing clear and usable photos and for verifying names, dates, and other details.
If a digital proof is sent in advance, the client is responsible for carefully checking and approving it. Errors approved by the client during this check cannot be corrected free of charge after production or will be at the client's own expense.
4. Creative freedom and variations
All works are created by hand or digitally in the signature style of Studio Anne Laura. The client allows Studio Anne Laura room for personal artistic interpretation within the discussed wishes.
Colors in reality may differ slightly from the display on a phone, tablet, or computer screen. In handmade paintings, small differences, textures, and irregularities may occur. These are part of the handmade nature of the work and are not automatically considered a defect.
5. Available work
An existing painting from the 'Available work' collection is not a personalized product.
For an online purchase of a non-personalized work, a consumer generally has a 14-day cooling-off period from the day after receipt. The consumer must notify the studio within this period if they wish to cancel the purchase.
The work must then be returned carefully, undamaged, and, if reasonably possible, in the original packaging. The costs of return shipping are for the client's account. The client is responsible for any depreciation in value resulting from use or handling that goes beyond what is necessary to evaluate the work.
6. No right of withdrawal for personalized work
Custom paintings and personalized line art are created according to the client's personal choices and specifications.
Under Article 6:230p of the Dutch Civil Code, there is no statutory right of withdrawal for these personalized products. Therefore, these products cannot be returned or exchanged due to regret, a change of taste, or an incorrectly provided choice.
This does not affect the client's statutory rights if a product is delivered damaged or does not meet the agreed specifications.
7. Prices and payment
All prices stated include VAT, unless stated otherwise. Any shipping or delivery costs will be clearly stated before the order or commission is finalized.
Orders via the webshop are paid using one of the offered payment methods.
For custom commissions, the payment agreements stipulated in the quotation, order confirmation, or correspondence apply. If a payment is not received in time, Studio Anne Laura may suspend execution or delivery until payment has been made.
8. Delivery and shipping
Orders are delivered to the address provided by the client during the ordering process. The client is responsible for verifying the address details.
Studio Anne Laura packages every work as carefully as possible. If a package is visibly damaged upon receipt, the client must take photos of the work, the packaging, and the shipping label as soon as possible and contact Studio Anne Laura.
The risk of shipping to a consumer remains with Studio Anne Laura until the order is received by the client or a recipient designated by the client.
9. Complaints and damage
Complaints or damage must be reported clearly and completely as soon as possible after discovery via studio.annelauradijkshoorn@gmail.com
Please include the order number or the name under which the commission was placed and, where relevant, include clear photos.
Studio Anne Laura will assess the complaint and seek an appropriate solution within the legal possibilities. A complaint will be answered within 14 days at the latest. If more time is needed, the client will receive an acknowledgment of receipt within this period with an indication of the expected further processing time.
10. Copyright and use
The copyright and all other intellectual property rights to paintings, line art, designs, sketches, and images remain with Studio Anne Laura, even after the physical or digital work has been delivered to the client.
The purchase grants the client the right to use the work exclusively for personal purposes. Without prior written permission, it is not permitted to copy, sell, use commercially, use as a logo, have printed on products, or reproduce the work in any other way.
Studio Anne Laura may use photos and videos of created works for the website, social media, portfolio, and promotion. Personal data or recognizable private photos will not be made public without permission. If the client does not want the final work to be shared, this must be indicated in advance.
11. Material provided by the client
The client declares to have permission to use provided texts, logos, and other materials for the commission.
If the provided material is subject to the rights of others, the client is responsible for obtaining the necessary permission. Studio Anne Laura may refuse a commission if the provided material potentially infringes on the rights of third parties or is otherwise inappropriate or unlawful.
12. Liability
Studio Anne Laura is not liable for damage resulting from improper use, improper hanging, insufficient maintenance, or placing a work in unsuitable conditions, such as prolonged direct sunlight or a very humid room.
The liability of Studio Anne Laura is, to the extent permitted by law, limited to the amount of the relevant order or commission.
This limitation does not apply if the damage is the result of intent or willful recklessness on the part of Studio Anne Laura and does not limit any rights a consumer has by law.
13. Force majeure
In the event of force majeure, Studio Anne Laura is not liable for delays or the temporary inability to carry out a commission. Force majeure includes, among other things, illness, fire, transport problems, malfunctions, material shortages, and other circumstances beyond the reasonable influence of Studio Anne Laura.
Studio Anne Laura will notify the client of this as soon as possible and, if necessary, discuss a new schedule or an appropriate solution.
14. Personal data
Personal data is processed in accordance with the applicable privacy legislation and the privacy statement on the Studio Anne Laura website.
15. Applicable law
Dutch law applies to all agreements with Studio Anne Laura.
In the event of a dispute, Studio Anne Laura and the client will first try to reach a solution together. If this is not successful, the dispute can be submitted to the competent court in accordance with legal rules.